Utility Bill Payment Options








• Online Portal by following this link for 24/7 access. Online Payments

         By registering for our customer service portal you can:

             Make one-time current and schedule future dated payments
             Schedule your own recurring payment with Auto Pay
             View your transaction and consumption history
             Manager your communication preferences


• Manage your account by phone by calling 1-866-266-0542 and following the prompts for 24/7 access.

• Drop box - 24/7

         There are two convenient locations:

              Across the street from Emergency Response Building located at 222 S Poplar

              Attached to the front of the new City Hall located at 101 S Locust

• By mail: PO Box 569, Centralia, IL 62801

In person at City Hall located at 101 S Locust

          Our hours are M-F 7:30 to 4:30, closed weekends and holiday 

• Automatic withdraw from a checking account
       Complete the form below and return along with a VOID check for the requested account.

      **We DO NOT currently offer automatic withdraw from credit/debit cards in office, Please see the online portal to set up recurring payments**


Transaction Convenience Fees and Charges

Utility Account Debit and Credit Card Fees (online and in person) : 2% or .50 cent minimum

All Other Payment Fees Using Debit and Credit Cards: 3.75% or $2.50 minimum

Insufficient Funds Fee: $25.00 

  Garbage (Sanitation) Collection

Trash Pickup & Tote Issues:   (800) 631-1156 

CWI is the City’s provider for garbage, refuse, and yard waste services. CWI is a leading provider of services in the domestic, non-hazardous solid waste industry. They provide non-hazardous solid waste collection services for commercial, industrial, municipal, and residential customers through more than 375 collection companies in 42 states and Puerto Rico. Republic also owns or operates more than 223 transfer stations, 192 solid waste landfills, and 78 recycling facilities. Republic serves millions of residential customers under terms of contracts with more than 3,000 municipalities for waste collection and residential services.

Residents are encouraged to have their garbage items placed out for collection before 6:00 a.m. on their respective collection days. Yard waste collection may not be the same day as your trash collection so please view the map if you are unsure of your days. Limits on bundled limbs and yard wastes remain the same, with bundles not to exceed 4 feet in length.

CWI will arrange for bulk waste collection such as furniture, mattress sets and other items that won't fit into the trash cart.  White goods, items with Freon and Electronics are not included. These items should not exceed 150 lbs. total per pick up and no one item can exceed 75 lbs. Residents must call CWI Customer Service at 1-800-631-1156 by 12:00 p.m. on Friday for the bulk collection dates that are scheduled each Monday.

Leaf Vacuuming Services are provided by the City of Centralia during designated collection periods in the Spring and Fall. Leaves must be raked to the curb for collection by the leaf vacuuming vehicles on the respective collection days before 6:00 a.m.  Please view the leaf vacuum collection route map to determine your collection day during the announced collection periods.

 Cross Connection Survey 2024

Dear Water Customers,

The purpose of this survey is to determine whether a cross-connection may exist at your home or business.  A cross connection is an unprotected or improper connection to the public water distribution system, that may cause contamination or pollution to enter the system.  The Illinois Environmental Protection Agency (IEPA) and the Illinois Department of Public Health (IDPH) are responsible for enforcing cross-control regulations.  
This survey is required by the IEPA, and must be completed by all water customers.  We thank you for your cooperation on this matter.  If you have any questions, please call City Hall - 533-7625.
The link below allows you to complete and submit the cross connection survey online.